If you have already lodged a grievance with CRA on the CGMS portal, its status can be viewed on the CRA portal with the token number of the lodged grievance.
If you are not satisfied with the resolution provided, you can escalate the same to NPS Trust
Important FAQs
How to check the status of my grievance?
The status of the grievance can be checked using the token number by logging into the CGMS portal of the respective CRA.
Where can I escalate the grievance if not satisfied with resolution or grievance not resolved within TAT?
In such cases the grievances can be escalated to NPS Trust.
What is the TAT to resolve an escalated grievance?
The TAT for resolution is 30 days from the date of escalation to NPS Trust.