Central Recordkeeping Agencies
Central Recordkeeping Agencies (CRAs) are responsible for the centralized recordkeeping, administration, as well as customer service functions for all NPS subscribers.
Functions of CRAs
- Registration of subscribers and issuance of Permanent Retirement Account Number.
- Issuance of PRAN Card, IPIN/TPIN and Welcome Kit.
- Digitization and maintenance of subscriber record/preferences.
- Updating subscriber record/preferences based on requests made for change/revision.
- Providing operational interface to other intermediaries under NPS Architecture.
- Providing online / electronic access to the subscribers for accessing their NPS account
- Monitor the flow of contributions made by subscribers to their PRAN account.
- Unitization of contribution amount made by subscribers to his/her PRAN account.
- Generation and dispatch of Statement of Transactions to subscribers.
- Providing Call Centre facilities to subscribers.
- Receiving, acknowledging and redressal of subscriber grievances through Central Grievance Management System portal.
- Processing of Exit/Withdrawal request of subscribers.
CRAs registered under NPS
| Name of CRA | Address | Website | Contact details |
|---|---|---|---|
| Computer Age Management Services Ltd (CAMS) | No.158 Rayala Towers, Anna Salai, Chennai - 600002 |
https://www.camsnps.in | +91-44-66024888 |
| KFin Technologies Limited | Plot No. 31 & 32, Financial District. Nanakramguda, Gachibowli, Hyderabad - 500032 |
https://nps.kfintech.com | +91-40-68309507 |
| Protean eGov Technologies Ltd (Formerly NSDL e-Governance Infrastructure Limited) |
1st Floor, Times Tower, Kamala Mills Compound Senapati Bapat Marg, Lower Parel, Mumbai - 400013 |
https://www.npscra.nsdl.co.in | +91-22-40904788 |
Important FAQs
Can I shift my CRA?
Yes, you can shift your CRA through inter-sector shifting
How do I contact the CRAs under NPS?
The contact details of all three CRAs are mentioned above.