Grievance Redressal Policy of NPS Trust
Grievance Redressal Policy of NPS Trust, 2024
(File Size : 1024 KB)
Guidelines to intermediaries on Grievance Redressal
Guidelines to intermediaries on Grievance Redressal, 2024
(File Size : 503 KB)
SOP for ERM of eNPS and D-Remit transactions
SOP for ERM of eNPS and D-Remit transactions
(File Size : 444 KB)
Grievance Redressal Policy of CCRA
Greivance Redressal Policy of CCRA
(File Size : 136 KB)
| Grievance Redressal Policies of intermediaries | ||
|---|---|---|
| Category | Name of entity | Policy |
| CRA | Protean eGov Technologies Limited (formerly NSDL e-Governance Infrastructure Limited) |  (548 KB) |
| Computer Age Management Services Limited | (229 KB) |
|
| KFin Technologies Limited | (298 KB) |
|
| Custodian | Deutsche Bank AG | (335 KB) |
| PFM | SBI | https://www.sbipensionfunds.com/public-disclosure/ |
| LIC | https://www.licpensionfund.in/index.php?option=com_content&view=article&id=46 | |
| UTI | https://www.utirsl.com/retirement-solutions?ID=9 | |
| HDF | https://www.hdfcpension.com/public-disclosures/ | |
| ICICI | https://www.iciciprupensionfund.com/NPS/#/public-disclosure/policy | |
| Kotak | https://www.kotakpensionfund.com/Policies | |
| Birla | https://pensionfund.adityabirlacapital.com/Public_Disclosure.aspx | |
| Tata | https://tatapensionfund.com/public-disclosure-and-nav | |
| Max | https://www.maxlifepensionfund.com/policies | |
| DSP | https://www.dsppension.com/public-disclosures | |
| Axis | https://www.axispensionfund.com/public-disclosures/policies/ | |
Important FAQs
What is the email address of the grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is grievances[at]npstrust[dot]org[dot]in
What is the email address of the chief grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is cgro[at]npstrust[dot]org[dot]in
What to do if not satisfied with resolution provided after escalation or resolution not provided within specified TAT?
In case you are not satisfied with the resolution provided or the grievance is not resolved in thirty days from the date of escalation to NPS Trust, then the subscriber can approach Ombudsman appointed by PFRDA and file a representation against the entity concerned for resolution.