| Category | Entity Name | Grievance Redressal Officer | Chief Grievance Redressal Officer | ||||
|---|---|---|---|---|---|---|---|
| Name | Email ID | Contact Number | Name | Email ID | Contact Number | ||
| NPS Trust | National Pension System Trust | Ashish Kumar | grievances[at]npstrust[dot]org[dot]in | +91-11-35655222 | Suresh G | cgro[at]npstrust[dot]org[dot]in | +91-11-35655222 |
| CRA | Protean eGov Technologies Limited (formerly NSDL e-Governance Infrastructure Limited) | Smita Nair | gro[at]proteantech[dot]in | 022-40904242 (Ext. 7350) | Mandar Karlekar | cgro[at]proteantech[dot]in | 022-40904242 (Ext. 7350) |
| KFin Technologies Limited | Shraddha Vinay Patil | shraddha[dot]patil[at]kfintech[dot]com | 8779415160 | Anitha chatla | Anitha[dot]chatla[at]kfintech,com | 9030099309 | |
| Computer Age Management Services Limited | Jitendar P | cragro[at]camsonline[dot]com | 044-6900-4680 | Varsha K | cracgro[at]camsonline[dot]com | 044-6900-4671 | |
| PFM | Aditya Birla Sun Life Pension Management Limited | Jaibind Sahu | jaibind[dot]sahu[at]adityabirlacapital[dot]com | 022 61881372 | Anil Kini | anil[dot]kini[at]adityabirlacapital[dot]com | 022 67239114 |
| Axis Pension Fund Management Limited | Rekha Gangwani | rekha1[dot]gangwani[at]axispfm[dot]com | 9820825587 | Prakash Kanase | prakash[dot]kanase[at]axispfm[dot]com | 9819471242 | |
| HDFC Pension Fund Management Limited | Paresh Shukla | hpmcinvestops[at]hdfcpension[dot]com | 022 6751 6666 | Fagun Pancholi | fagunp[at]hdfcpension[dot]com | 91 22 6751 6666 | |
| ICICI Prudential Pension Funds Management Company Limited | Urmi Sukhija | urmi[dot]sukhija[at]iciciprupension[dot]com | 9833438663 | Arun Mittal | arun[dot]mittal[at]iciciprupension[dot]com | 9999400550 | |
| Kotak Mahindra Pension Fund Ltd | Darshana Baliya | pensionfund[dot]ops[at]kotak[dot]com | 022 6605 6769 | - | - | - | |
| LIC Pension Fund Limited | Dhanesh Agnihotri | licpensionfund[at]licindia[dot]com | 022-61414511 | Raghupal Singh | licpensionfund[at]licindia[dot]com | 022 -61414502 | |
| Max Life Pension Fund Management Ltd. | Mayank Sirohi | support[at]maxlifepensionfund[dot]com | 0124-4121500 Extn-1375 | - | - | - | |
| SBI PENSION FUNDS PVT LTD | Shantaram Padyar | grievance[at]sbipensionfunds[dot]com | 022 4214 7100 | Rahul Das | support[at]sbipensionfunds[dot]com | 022 4214 7100 | |
| Tata Pension Management Limited | Sachin Thorat | sthorat[at]tatapfm[dot]com | 022 6969 8007 | Ratan Saxena | rsaxena[at]tatapfm[dot]com | 022 6969 8002 | |
| UTI PENSION FUND LIMITED | Abhijeet Chavan | abhijeet[dot]chavan[at]uti[dot]co[dot]in | 022 6899 0803 | Balram P. Bhagat | balram[dot]bhagat[at]uti[dot]co[dot]in | 022 6899 0802 | |
| Deutsche Bank AG | Deepa Viswanathan | deepa[dot]viswanathan[at]db[dot]com | 9820428306 | Bimal-K Shah | bimal-k[dot]shah[at]db[dot]com | 9969029139 | |
| Custodian | Deutsche Bank AG | Deepa Viswanathan | deepa[dot]viswanathan[at]db[dot]com | 9820428306 | Bimal-K Shah | bimal-k[dot]shah[at]db[dot]com | 9969029139 |
Important FAQs
What if I do not get a resolution within 30 days?
If you do not get a resolution within 30 days, then you can escalate the grievance to the NPS Trust by logging into the CGMS portal or through email.
What is the turn around time (TAT) to resolve an escalated grievance?
The TAT for resolution is 30 days from the date of escalation to NPS Trust.
What to do if not satisfied with resolution provided after escalation or resolution not provided within specified TAT?
In case you are not satisfied with the resolution provided or the grievance is not resolved in thirty days from the date of escalation to NPS Trust, then the subscriber can approach Ombudsman appointed by PFRDA and file a representation against the entity concerned for resolution.
Contact Details of Ombudsman:
The Ombudsman,
Pension Fund Regulatory and Development Authority,
Chhatrapati Shivaji Bhavan, Katwaria Sarai, B-14/A,
Qutab Institutional Area Block B Rd,
Qutab Institutional Area, New Delhi – 110016
Email: ombudsman[at]pfrda[dot]org[dot]in