Grievance Redressal Policy of NPS Trust
Grievance Redressal Policy of NPS Trust, 2025
(File Size : 1024 KB)
Guidelines to intermediaries on Grievance Redressal
Guidelines to intermediaries on Grievance Redressal, 2025
(File Size : 503 KB)
| Grievance Redressal Policies of intermediaries | ||
|---|---|---|
| Category | Name of entity | Policy |
| CRA | Protean eGov Technologies Limited (formerly NSDL e-Governance Infrastructure Limited) |  (1100 KB) |
| Custodian | Deutsche Bank AG | (335 KB) |
| PFM | SBI | https://www.sbipensionfunds.com/public-disclosure/ |
| LIC | https://www.licpensionfund.in/index.php?option=com_content&view=article&id=46 | |
| UTI | https://www.utipension.com/retirement-solutions?ID=9 | |
Important FAQs
How to write to NPS Trust, if unsatisfied with action on CGMS portal after escalation to NPS Trust?
If unsatisfied you may write to NPS Trust from the below link: https://npstrust.org.in/grievance-form
What is the email address of the chief grievance redressal officer of NPS Trust?
The email address of the grievance redressal officer is cgro[at]npstrust[dot]org[dot]in
What to do if not satisfied with resolution provided after escalation or resolution not provided within specified TAT?
In case you are not satisfied with the resolution provided or the grievance is not resolved in twenty one days from the date of escalation to NPS Trust, then the subscriber can approach Ombudsman appointed by PFRDA and file an appeal against the entity concerned for resolution.