| Category | Entity Name | Grievance Redressal Officer | Chief Grievance Redressal Officer | ||||
|---|---|---|---|---|---|---|---|
| Name | Email ID | Contact Number | Name | Email ID | Contact Number | ||
| NPS Trust | National Pension System Trust | Suresh G | grievances[at]npstrust[dot]org[dot]in | +91-11-35655222 | Samir Raheja | cgro[at]npstrust[dot]org[dot]in | +91-11-35655222 |
| CRA | Protean eGov Technologies Limited (formerly NSDL e-Governance Infrastructure Limited) | Smita Nair | gro[at]proteantech[dot]in | 022-40904242 (Ext. 7350) | Mandar Karlekar | cgro[at]proteantech[dot]in | 022-40904242 (Ext. 7350) |
| KFin Technologies Limited | Ujwala Chavan | gro[dot]cra[at]kfintech[dot]com | 1800 208 1516 | Anitha Chatla | cgro[dot]cra[at]kfintech[dot]com | 1800 208 1516 | |
| Computer Age Management Services Limited | Jitendar P | cragro[at]camsonline[dot]com | 044-6900-4680 | Varsha K | cracgro[at]camsonline[dot]com | 044-6900-4671 | |
| PFM | Aditya Birla Sun Life Pension Management Limited | Jaibind Sahu | jaibind[dot]sahu[at]adityabirlacapital[dot]com | 022 61881372 | Anil Kini | anil[dot]kini[at]adityabirlacapital[dot]com | 022 67239114 |
| Axis Pension Fund Management Limited | Rekha Gangwani | rekha1[dot]gangwani[at]axispfm[dot]com | 9820825587 | Prakash Kanase | prakash[dot]kanase[at]axispfm[dot]com | 9819471242 | |
| HDFC Pension Fund Management Limited | Paresh Shukla | hpmcinvestops[at]hdfcpension[dot]com | 022 6751 6666 | Fagun Pancholi | fagunp[at]hdfcpension[dot]com | 91 22 6751 6666 | |
| ICICI Prudential Pension Funds Management Company Limited | Urmi Sukhija | urmi[dot]sukhija[at]iciciprupension[dot]com | 9833438663 | Arun Mittal | arun[dot]mittal[at]iciciprupension[dot]com | 9999400550 | |
| Kotak Mahindra Pension Fund Ltd | Darshana Baliya | pensionfund[dot]ops[at]kotak[dot]com | 022 6605 6769 | - | - | - | |
| LIC Pension Fund Limited | Dhanesh Agnihotri | licpensionfund[at]licindia[dot]com | 022-61414511 | Raghupal Singh | licpensionfund[at]licindia[dot]com | 022 -61414502 | |
| Max Life Pension Fund Management Ltd. | Mayank Sirohi | support[at]maxlifepensionfund[dot]com | 0124-4121500 Extn-1375 | - | - | - | |
| SBI PENSION FUNDS PVT LTD | Shantaram Padyar | grievance[at]sbipensionfunds[dot]com | 022 4214 7100 | Rahul Das | support[at]sbipensionfunds[dot]com | 022 4214 7100 | |
| Tata Pension Management Limited | Sachin Thorat | sthorat[at]tatapfm[dot]com | 022 6969 8007 | Ratan Saxena | rsaxena[at]tatapfm[dot]com | 022 6969 8002 | |
| UTI PENSION FUND LIMITED | Abhijeet Chavan | abhijeet[dot]chavan[at]uti[dot]co[dot]in | 022 6899 0803 | Balram P. Bhagat | balram[dot]bhagat[at]uti[dot]co[dot]in | 022 6899 0802 | |
| Deutsche Bank AG | Deepa Viswanathan | deepa[dot]viswanathan[at]db[dot]com | 9820428306 | Bimal-K Shah | bimal-k[dot]shah[at]db[dot]com | 9969029139 | |
| Custodian | Deutsche Bank AG | Deepa Viswanathan | deepa[dot]viswanathan[at]db[dot]com | 9820428306 | Bimal-K Shah | bimal-k[dot]shah[at]db[dot]com | 9969029139 |
Important FAQs
What if I do not get a resolution within 30 days?
If you do not get a resolution within 30 days, then you can escalate the grievance to the NPS Trust by logging into the CGMS portal or through email.
What is the turn around time (TAT) to resolve an escalated grievance?
The TAT for resolution is 21 days from the date of escalation to NPS Trust.
What to do if not satisfied with resolution provided after escalation or resolution not provided within specified TAT?
In case you are not satisfied with the resolution provided or the grievance is not resolved in twenty one days from the date of escalation to NPS Trust, then the subscriber can approach Ombudsman appointed by PFRDA and file a representation against the entity concerned for resolution.
Contact Details of Ombudsman:
The Office of Ombudsman
Pension Fund Regulatory and Development Authority
E-500, Fifth Floor, Tower E, World Trade Center,
Nauroji Nagar, New Delhi – 110029
Phone No.: 011-4071 7900
Email Id: ombudsman[at]pfrda[dot]org[dot]in