Functions of CRA
- Registration of Subscribers and issuance of Permanent Retirement Account Number.
- Dispatch of PRAN Card, IPIN/TPIN and Welcome Kit.
- Digitization and maintenance of Subscriber record/preferences.
- Updating Subscriber record/preferences based on requests made for change/revision.
- Providing operational interface to other intermediaries under NPS Architecture.
- Monitor the flow of contributions made by subscribers to their PRAN account.
- Unitization of contribution amount made by subscribers to his/her PRAN account.
- Generation and dispatch of Statement of Transactions to Subscribers.
- Providing subscribers with online/electronic access to their PRAN account.
- Providing Call Centre facilities to Subscribers.
- Receiving, acknowledging and redressal of Subscriber grievances through Central Grievance Management System portal.
- Processing of Exit/Withdrawal request of Subscribers.