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Contact Us

In the wake of pandemic outbreak of Covid-19 (Novel Corona Virus), we are largely working from home. You can communicate to us as per the details mentioned below. We thank you for your kind support and for being a valuable subscriber. Inconvenience sincerely regretted.


1. If you have any grievance, kindly register it in Central Grievance Management System (CGMS)* by selecting appropriate options as follows:

NPS related grievances

APY (Atal Pension Yojana) and NPS Lite/Swavalamban scheme related grievances

*As per the provisions of the PFRDA (Redressal of subscriber Grievance) Regulations 2015, the subscribers can raise their grievances for resolution through the Central Grievance Management System (CGMS). The grievances shall be directed to the concerned intermediary/office, for taking necessary action. The resolution remarks provided by the concerned entity shall be intimated to the subscriber over email registered in CRA system and also can be viewed online.


2. Dedicated helpline contact details of entities under NPS architecture


Contact Numbers

Email IDs / Web links

Central Record-keeping Agencies

NSDL eGovernance Infrastructure Ltd.



(Availability: 9 am to 6.30 pm)

Log and track your grievance/enquiry in NSDL CRA system here

Kfin Technologies Pvt. Ltd.


(Toll free number)


Interactive Voice Response (IVR) – 24*7

Customer care executive – 10 am to 6.30 pm)

Trustee Bank

Axis Bank Ltd.




(Availability: 9:30 am to 5 pm on all Bank working days of state of Maharashtra)

Annuity Service Providers

Life Insurance Corporation of India




HDFC  Life Insurance Co. Ltd.


ICICI Prudential Life Insurance Co. Ltd.


SBI Life Insurance Co. Ltd.



Star Union Dai-ichi Life Insurance



Kotak Mahindra Life Insurance Company Ltd.

Click here for Regional contact details 

(for PoPs and subscribers)



(for PFRDA and CRAs)

India First Life Insurance Co. Ltd.

1800 209 8700

Additional contact details of Kfintech CRA

Additional contact details of NSDL CRA



NPS Information desk: 1800 110 708

APY Information desk: 1800 110 069


4. Our office address

National Pension System Trust

14th Floor, IFCI Tower

61, Nehru Place 

New Delhi – 110019

Ph: +91 11 47207700


5. NPS Trust Whatsapp number for Query resolution: +91 85888 52130