About CRA

NSDL e-Governance Infrastructure Limited has been appointed as Central Recordkeeping Agency (CRA) for National Pension System (NPS) with effect from 1st December, 2007 for a tenure of 10 years.

Central Recordkeeping Agency is required to establish an internal system that delivers compliance with standards for internal organization and operational conduct, with the aim of protecting the interests of NPS subscribers and their assets.

Central Recordkeeping Agency carries operations as directed by PFRDA. It is responsible for recordkeeping, administration and customer service functions for all NPS subscribers including receiving instructions from subscribers through the points of presence, transmitting such instructions to pension funds and effecting switching instructions received from subscribers.

CRA acts as an operational interface between PFRDA and other NPS intermediaries such as Pension Fund Managers, Annuity Service Providers, Trustee Bank etc.

Contact details

Toll free number- 1800222080

Address

NSDL e-Governance Infrastructure Limited

1st Floor, Times Tower, Kamala Mills Compound

Senapati Bapat Marg, Lower Parel

Mumbai – 400013

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